Customer Service Training

 We offer the following Customer Service workshops:

 Customer Relationships  Call Handling  Encouraging Complaints

Quicklearn provide customer service workshops on Customer Relations, Call Handling and Encouraging Complaints - yes we did say encouraging!

 

 

Call or email us to discuss your own particular requirements.

Charlotte@quicklearn.co.uk

or call 07962 149074

We are always happy to arrange a no obligation online or face to face meeting .

 

 

Traits of a customer focused company 

Company outward looking
 
Staff are treated as customers
 
Staff know their customers
 
All staff receive appropriate customer service training
 
Rewards are given to staff who balance customer service and efficiency
 
Long term planning is the rule instead of quick fixes
 
Promotion is based on performance not just on seniority
 
Management uses a family of communal model of leadership
 
Managers support staff so they can look after customers
 
Creativity and staff feedback is encouraged and expected

 

 

Traits of a customer focused company 

Company outward looking
 
Staff are treated as customers
 
Staff know their customers
 
All staff receive appropriate customer service training
 
Rewards are given to staff who balance customer service and efficiency
 
Long term planning is the rule instead of quick fixes
 
Promotion is based on performance not just on seniority
 
Management uses a family of communal model of leadership
 
Managers support staff so they can look after customers
 
Creativity and staff feedback is encouraged and expected

 

 
 
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