Workshops
Customer Service
Customer Relationships
Call Handling
Encouraging Complaints
Communications
Business Writing
Minute Writing
Report Writing
Public Relations Marketing
Presentation Skills
Personal Effectiveness
Time Management
Team Development
Human Resource (HR) Training
Interview Skills
Performance Reviews
Giving Effective Feedback
Employment Law Training
Customer Service Training
We offer the following Customer Service workshops:
Traits
of a customer focused company
Company outward looking
Staff are treated as customers
Staff know their customers
All staff receive appropriate customer service training
Rewards are given to staff who balance customer service and efficiency
Long term planning is the rule instead of quick fixes
Promotion is based on performance not just on seniority
Management uses a family of communal model of leadership
Managers support staff so they can look after customers
Creativity and staff feedback is encouraged and expected
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